Five tips for improving password security
Passwords have become a fact of online life: the chances are you’ve entered several and perhaps created (or even forgotten) one or more already today. With such widespread use, it can be easy to view […]
More than just a pretty picture
The term ‘data visualisation’ is often associated with unusual or complex (and often artistic) visual representations of data. It’s easy to be drawn to these images, and to overlook the value of more traditional and […]
Understanding institutions at a glance
One of the main benefits to publishers of a ‘single customer view’ is the means to combine data from different sources into a one-page ‘at a glance’ overview of each institution. This might present a […]
Resilience for beginners
For any business-critical system, resilience is important: the ability to maintain an acceptable level of service in the face of faults. When you hear about aircraft flying on after the failure of one engine, that’s […]
Five internet predictions for 2010
In this month’s feature, we list our pick of the topics tipped to dominate online technology news in 2010. All of these predicted trends point to an interesting and innovative year ahead for web based services.
What does CRM really mean?
CRM (‘Customer Relationship Management’) is a broad term which can mean different things depending on who you ask and the context in which it is used. Systems described as ‘CRM solutions’ typically reflect this by addressing one or more of the areas listed below rather than all of them. When evaluating this type of software, it is therefore important to understand what you mean by ‘CRM’, and exactly what you want to get out of it.
How secure are your web services?
Online security has again been in the news recently with reports that thousands of logins for webmail services such as Hotmail, Yahoo, and Gmail have been compromised and details posted online. Here we list some […]
Using your usage data wisely
There’s plenty of valuable insight to be gleaned from the usage stats for your online content. How people are accessing (or sometimes failing to access) your online materials can provide a lot of important intelligence […]
Five reasons why hierarchies are hard
Understanding hierarchical relationships within data, such as those between individuals and organisations, can be key to gaining a complete picture of your contacts, but enabling users to view and explore these relationships in a user-friendly […]
Tips for effective segmentation
Segmentation is an important marketing technique which involves targeting different groups of customers with different messages and offers. This is in contrast to simple ‘big blast’ campaigns, where the same message is sent out to […]
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